Privacy Policy

Introduction

• This Privacy Policy describes how Focus Diagnostics ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our Website.
• By using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

• Personal Data:
  • Directly Provided: Name, contact details (email address, phone number, physical address), date of birth, gender, health information (e.g., medical history, test results), payment information, and any other information you voluntarily provide during registration or booking.
  • Sensitive Personal Data: Health information and medical history are considered sensitive personal data and are handled with the utmost care and confidentiality, in compliance with applicable laws.
• Usage Data: Automatically collected information when you access the Website, including IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our Website and store certain information to improve your experience. You can manage cookie preferences through your browser settings.

How We Use Your Information

• To provide and maintain our services, including processing your diagnostic test bookings and delivering results.
• To manage your account and facilitate your registration as a user.
• To communicate with you regarding your bookings, appointments, and test results.
• To process payments for services.
• To improve our Website, services, and user experience (e.g., through data analysis, identifying usage trends).
• To send you promotional offers or updates (you can opt out of receiving these communications at any time).
• To comply with legal obligations and regulatory requirements.
• To protect against fraudulent or unlawful activity.
• For other purposes with your explicit consent.

How We Share Your Information

• We do not sell or rent your personal data to third parties.
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, providing services (e.g., payment processing, IT support, sample collection), and performing necessary business functions. These providers are bound by confidentiality agreements.
• Legal Compliance: We may disclose your personal information if required by law, court order, government requests, or to protect the safety, rights, or property of Focus Diagnostics, its customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Affiliates: We may share your information with our affiliates, subsidiaries, or joint venture partners, who will be bound by this Privacy Policy.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

• We implement reasonable technical, physical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
• Measures include data encryption (SSL/TLS for data in transit), firewalls, access controls, and regular security audits.
• While we strive for absolute security, no method of transmission over the Internet or electronic storage is 100% secure. You acknowledge and accept this inherent risk.
• We ensure secure backups of all essential health information and have contingency plans in place for data breaches.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (e.g., healthcare record retention laws), resolve disputes, and enforce our agreements.

Your Rights (Data Subject Rights)

• Access: You have the right to request a copy of your personal data held by us.
• Correction: You can request us to update or correct inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions (e.g., mandatory record retention).
• Opt-Out: You can opt out of marketing communications at any time.
• Withdraw Consent: You have the right to withdraw your consent for processing your personal data at any time, where processing is based on consent.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date.
• We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us using the contact information provided on our Website.

Important Legal Disclaimer

This document provides a general template for Terms and Conditions and a Privacy Policy. It is crucial to consult with a legal professional specializing in data privacy and healthcare law in India to ensure that these policies are fully compliant with all applicable national laws (such as the Digital Personal Data Protection Act, 2023) and, if applicable, international regulations like GDPR (if you process data of EU residents) and HIPAA (if you handle Protected Health Information of US citizens). A legal expert can tailor these policies to the specific operations and data handling practices of Focus Diagnostics and ensure they address all necessary legal requirements and potential liabilities.